PRIVACY POLICY
On Demand Products & Services Pty Limited
ABN: 13 670 137 961
31 Kyle St, Arncliffe, Sydney NSW 2205
Website: odps.au
Email: info@odps.au
Last updated: 21 August 2026
On Demand Products & Services Pty Limited (ABN: 13 670 137 961) (ODPS, we, us, our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or contacting us, you agree to the collection and use of information as described in this policy.
1. WHAT PERSONAL INFORMATION WE COLLECT
We may collect the following personal information:
- Name (your full name or the name of your nominated contact)
- Email address
- Phone number
- Business or organisation name
- Any other information you choose to include in a message or enquiry
We only collect information that is reasonably necessary to respond to your enquiry or deliver our services.
2. HOW WE COLLECT PERSONAL INFORMATION
We collect personal information in the following ways:
- Website contact and quote request forms — when you submit an enquiry or quote request on odps.au
- Email — when you contact us directly at info@odps.au
- Phone — when you call us to discuss our products or services
- In the course of delivering services — where additional information is provided by you or your organisation as part of a service engagement
3. WHY WE COLLECT PERSONAL INFORMATION
We collect personal information to:
- Respond to your enquiries and requests for quotes
- Provide our water filtration, water testing, and related services
- Communicate with you about your order, service, or account
- Send information relevant to your engagement with us, where you have consented
- Meet our legal and regulatory obligations
We will not use your personal information for any purpose inconsistent with the reason it was collected without first obtaining your consent.
4. HOW WE STORE AND PROTECT PERSONAL INFORMATION
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:
- Storing information on secure, access-controlled systems
- Limiting access to personal information to staff and contractors who need it to perform their role
- Using secure communication channels where practicable
We retain personal information only for as long as it is needed for the purpose for which it was collected, or as required by law.
5. DISCLOSURE OF PERSONAL INFORMATION
We do not sell, rent, or trade your personal information to third parties for marketing or any other purpose.
We may disclose your personal information to third parties only in the following limited circumstances:
- Service delivery — where a contractor, supplier, or partner needs your information to help us deliver the services you have requested. These parties are required to handle your information in accordance with the APPs.
- Legal requirements — where disclosure is required or authorised by law, including to government or regulatory authorities.
- With your consent — where you have expressly agreed to the disclosure.
6. ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
You have the right to request access to the personal information we hold about you, and to request that we correct it if it is inaccurate, out of date, or incomplete.
To make a request, contact us at:
Email: info@odps.au
Post: 31 Kyle St, Arncliffe, Sydney NSW 2205
We will respond to your request within a reasonable time, and in most cases within 30 days. If we decline your request, we will explain why in writing. There is no charge for making an access request.
7. COMPLAINTS
If you believe we have not handled your personal information in accordance with the APPs, you are entitled to make a complaint.
Step 1 — Contact us directly:
Email: info@odps.au
Post: 31 Kyle St, Arncliffe, Sydney NSW 2205
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
Step 2 — Contact the OAIC:
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
8. COOKIES AND WEBSITE ANALYTICS
Our website may use cookies and similar technologies to support basic website analytics. These help us understand how visitors use our site so we can improve it.
Analytics cookies collect information in aggregate and anonymous form — they do not identify you as an individual. You can control cookies through your browser settings.
We do not use cookies to track you across third-party websites, and we do not sell or share analytics data.
9. LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites. This Privacy Policy applies only to odps.au. We are not responsible for the privacy practices of any linked websites.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The current version will always be available at odps.au. The date at the top of this document indicates when it was last updated.
11. CONTACT US
For any privacy-related enquiries, access requests, or complaints, please contact:
On Demand Products & Services Pty Limited
Email: info@odps.au
Post: 31 Kyle St, Arncliffe, Sydney NSW 2205
Website: odps.au